Possible cause #1: Your school's firewall or browser settings are blocking the website

To diagnose if there is an issue with your school’s firewall:

  • Visit the Planet Protector Academy marketing site.
  • If the marketing website loads, click on Sign In in the top right hand corner.
  • If you then get an error, it’s likely an issue with your school’s firewall or browser settings blocking the main resource website.
  • Please contact your school’s IT support and let us know if there’s anything we can do to help.

Possible cause #2: The website is temporarily unavailable

To diagnose if the website is just down temporarily:

  • Visit the Planet Protector Academy marketing site.
  • If the marketing website does not load, check other websites to make sure it’s not a general issue with your internet connection.
  • If other websites load without issue, check back on the Planet Protector Academy website in a couple of hours.

Possible cause #3: To be determined!

If the problem persists, please contact our support team using the Messenger and provide as much information as possible, including:

  • Screenshot showing error message in browser
  • What type of computer you’re using (PC, Mac, iPad, Android tablet etc.)
  • Which browser you’re using (Chrome, Internet Explorer, Firefox etc.)
  • Any other information you think might be useful to help us troubleshoot the issue
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