Troubleshooting
8 articles in this collection
Written by Sion and Jenn Hogg
Written by Sion and Jenn Hogg
"I'm getting a video 'error occurred' message"
Learn more about how to fix a video error in our programs.
Written by Jenn Hogg
Updated over a week ago
Updated over a week ago
"I forgot my password"
Get instructions on how to reset your password
Written by Sion
Updated over a week ago
Updated over a week ago
"I can't access the website"
Identify whether your school's firewall or browser settings are causing issues
Written by Sion
Updated over a week ago
Updated over a week ago
"I signed up with the wrong email address"
Learn how to update your email address after registering with a typo
Written by Sion
Updated over a week ago
Updated over a week ago
"I can't preview later modules"
Learn where you can find an overview of all modules in a program
Written by Sion
Updated over a week ago
Updated over a week ago
“The videos keep buffering”
Find out what you can do about videos that are slow to load
Written by Sion
Updated over a week ago
Updated over a week ago
"I get a ‘Restricted Access’ error when trying to play video"
Learn how to fix this YouTube permission error
Written by Sion
Updated over a week ago
Updated over a week ago
"I'm getting an 'Access Expired' message"
Learn what this message means, and how you can get access again this year
Written by Sion
Updated over a week ago
Updated over a week ago