Planet Protector Academy Help & Support
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Troubleshooting

Troubleshooting

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7 articles in this collection
Written by Sion

"I forgot my password"

Get instructions on how to reset your password
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Written by Sion
Updated over a week ago

"I can't access the website"

Identify whether your school's firewall or browser settings are causing issues
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Written by Sion
Updated over a week ago

"I signed up with the wrong email address"

Learn how to update your email address after registering with a typo
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Written by Sion
Updated over a week ago

"I can't preview later modules"

Learn where you can find an overview of all modules in a program
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Written by Sion
Updated over a week ago

“The videos keep buffering”

Find out what you can do about videos that are slow to load
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Written by Sion
Updated over a week ago

"I get a ‘Restricted Access’ error when trying to play video"

Learn how to fix this YouTube permission error
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Written by Sion
Updated over a week ago

"I'm getting an 'Access Expired' message"

Learn what this message means, and how you can get access again this year
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Written by Sion
Updated over a week ago
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