"I can't access the website"

Identify whether your school's firewall or browser settings are causing issues

Written by Sion Lanini

Updated 1 month ago

Possible cause #1: Your school's firewall or browser settings are blocking the website

To diagnose if there is an issue with your school’s firewall:

Visit the Planet Protector Academy marketing site.
If the marketing website loads, click on Sign In in the top right hand corner.
If you then get an error, it’s likely an issue with your school’s firewall or browser settings blocking the main resource website.
Please contact your school’s IT support and let us know if there’s anything we can do to help.

To diagnose if the website is just down temporarily:

Visit the Planet Protector Academy marketing site.
If the marketing website does not load, check other websites to make sure it’s not a general issue with your internet connection.
If other websites load without issue, check back on the Planet Protector Academy website in a couple of hours.

If the problem persists, please contact our support team using the Messenger and provide as much information as possible, including:

Screenshot showing error message in browser
What type of computer you’re using (PC, Mac, iPad, Android tablet etc.)
Which browser you’re using (Chrome, Internet Explorer, Firefox etc.)
Any other information you think might be useful to help us troubleshoot the issue

Did this answer your question?