Troubleshooting
Site performance
"I can't access the website"
Identify whether your school's firewall or browser settings are causing issues
“The videos keep buffering”
Find out what you can do about videos that are slow to load
"I get an ‘Error Occurred’ error when trying to play video"
Learn more about how to fix a video error in our programs
Account/program access
"I forgot my password"
Get instructions on how to reset your password
"I signed up with the wrong email address"
Learn how to update your email address after registering with a typo
"I can't preview later modules"
Learn where you can find an overview of all modules in a program