“The videos keep buffering”

Find out what you can do about videos that are slow to load
Written by Sion Lanini
Updated 2 months ago

Why is this happening?

  •  This is caused by your school’s internet connection not being fast enough to stream videos.

Workarounds to try:

  • Pausing the video (it will continue loading in the background) while you move between activities.

  • Connecting to your school network through a wired/cable connection, rather than WiFi, if available.

  • Connect to a personal WiFi hotspot (be careful about data usage/charges).

For more support on this issue, please contact your school’s IT support.

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